Support
Help and contact.
Something not working, or an idea for Guide Tones? Send an email and you will get a reply from the person who makes it.
What to include
- What happened, and what you expected
- Your phone model and Android or iOS version
- The Guide Tones version, if you know it
- A screenshot, if it helps
Common questions
Do I need an account?
No. Guide Tones has no accounts. Your progress, streaks and settings stay on your phone.
How do I restore my Pro purchase?
Open Settings, go to the Pro section and tap Restore Purchases. Use the same Google Play or Apple account you bought with.
Do I have to allow the microphone?
No. It is optional, and you can answer with the on-screen keys and buttons. You can turn the permission on or off in your phone’s settings at any time.
I cannot hear anything.
Check that your phone is not on silent and that the media volume is up. Then try a different instrument sound in Settings. If it is still silent, email us with your phone model.
Can I switch off reminders?
Yes. Reminders are optional and are set up on your phone. Turn them off in Guide Tones’s settings, or in your phone’s notification settings.
Your data
Ask about your data.
Guide Tones has no accounts, so we cannot tell who you are from the app alone. To ask what we hold, or to ask for it to be deleted, email us and include your Google Play or App Store order number, so we can find your purchase record. We will reply within one month.
Read the privacy policy